Our Terms at Prestige Spins Casino
Using Prestige Spins
By registering or using Prestige Spins, you accept our rules for accounts, payments, bonuses and play. You must be at least 18 years old and old enough to gamble legally where you live. We may carry out age and identity checks. If you are under 18, do not register or play.
Our Terms identify countries where we do not open accounts, and our anti-money-laundering policy states that we do not take on customers from the United Kingdom. You are responsible for checking whether gambling is lawful where you are located before you register or play.
Our anti-money-laundering policy names Fortune Master Limitada, a Costa Rican company with registration number 3-102-918986.
Your account
You may hold one account only. Your registration details must be complete, current and truthful. Your registered name must be your real name and must match the name attached to the payment account or card you use. Tell our support team if your details change or if you lose access instead of creating another account.
We check registration information for duplicate accounts. An additional account may be frozen or closed, and transactions made through it may be cancelled. Bonus funds and winnings connected with a duplicate account may also be removed. If we believe information is false, incomplete or misleading, we may restrict or close the account.
Keep your login details private and tell us promptly if you suspect unauthorised access. You remain responsible for account activity until we confirm that an account has been closed.
Verification and lawful funds
We may ask you to verify your age, identity, address and ownership of a payment method. Checks may use documents, electronic databases or direct confirmation. Documents can include identification, proof of address, payment-method evidence, a selfie with identification, bank statements or payroll records.
We may also ask for a declaration about the source of your earnings and documents that support it. All deposited money must come from lawful activity. You must use funds and payment methods that belong to you. We do not accept deposits from third parties.
If you do not provide required verification without a valid reason, we may refuse service or close the account. Verification can also affect access to withdrawals while checks are in progress.
Deposits
Deposits are handled in EUR. Open the Cashbox, choose an available method, enter the amount and follow the payment instructions. The methods shown in the Cashbox are the methods available to you. Cash deposits are not accepted.
Before withdrawing, every deposit must be wagered three times. A deposit of 10 EUR therefore requires 30 EUR in qualifying wagers. We may review unusual payment patterns or activity that does not match normal play.
Withdrawals
Normally, a withdrawal returns through the same method used for the deposit. If that method is unavailable or cannot receive a payment, another available method may be considered after verification. Confirm your email and phone in your profile, make sure your payment details are correct and complete any requested document checks before submitting a request.
The standard processing period is 24 to 36 hours. You may have only one withdrawal request open at a time, and requests are handled in the order received. We may require additional identification for larger requests or when a payment method needs further checks.
Withdrawal limits are 2,000 EUR per day, 10,000 EUR per week and 40,000 EUR per month. A withdrawal not connected with play may carry a fee equal to 20% of the amount withdrawn. Active bonus conditions and unfinished bonus rounds must be completed or cancelled as applicable before funds can be withdrawn.
Bonus rules
Activate a bonus before making the qualifying deposit. Bonus terms can set their own deposit amount, validity period and eligible play. A wagering requirement of x45 applies to the listed welcome offers. While wagering a bonus, the maximum permitted bet is 2 EUR. Some games and bets do not contribute, or contribute at a reduced rate.
Only one bonus can be active at a time. You can activate another after the current bonus is wagered or cancelled. Winnings connected with an active bonus stay unavailable for withdrawal until its conditions are complete. Read the conditions shown for an offer before activating it.
Inactive accounts
An account becomes inactive after 180 days without a login. We charge 5 EUR each month while an inactive account has funds. If less than 5 EUR remains, we debit the remaining balance. No further inactivity fee is taken after the balance reaches zero.
Closing an account
You may stop using Prestige Spins and ask support to close your account. If you disagree with updated rules, you may also stop playing and request closure. Account activity remains your responsibility until we confirm closure.
We may restrict, suspend or close an account for duplicate registration, failed verification, false details, fraud, prohibited activity or other serious breaches. Where closure is not connected with fraud or a rules violation, the remaining balance may be made available subject to checks and any amount owed to us.
If gambling is no longer safe or manageable for you, ask support for self-exclusion instead of ordinary closure. Self-exclusion keeps the account closed for at least 30 days.
Complaints
Please raise any concern about Prestige Spins with our support team first. Give us the account information and transaction details needed to examine the issue. A formal complaint should begin only after support has had the opportunity to review the matter.